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Frequently Asked Questions - FAQs


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If you weren't born with a green thumb and you need help deciding what services your lawn needs, look no further!

Total Lawn Care is the answer.

 

Total Lawn Care

Total Lawn Care is an experience: It's the feeling that your lawn is in good hands. It's the ability to relax and enjoy your lawn on the weekends. And it's the peace of mind that comes with working with Good Guys.

For your Total Lawn Care experience, we recommend that your lawn has 5 core ingredients (listed below in no particular order).

Total Lawn Care:

Ingredient #1: Routine Mowing
Ingredient #2: Fertilizer
Ingredient #3: Core Aeration
Ingredient #4: Insect Control
Ingredient #5: Watering

Ingredient #1: Routine Mowing

Weekly mowing is crucial to maintaining a lawn which is getting watered and fertilized regularly. If a lawn is allowed to grow tall, airflow becomes reduced which can create a breeding ground for fungus and insects. When the lawn is cut again, the excess clippings which are created can suffocate the lawn. This is not the recipe you are looking for!

Ingredient #2: Fertilizer

If your lawn is growing, it is actively consuming nutrients from the soil. If your lawn is not getting fertilizer, those nutrients are depleting right under your nose. Our fertilizer program replenishes your lawn's nutrients and fortifies your lawn with important minerals. At the same time we fertilize, we target pesky weeds. The result is a green, lush, weed-free lawn.

Ingredient #3: Core Aeration

Core aeration is a very important part of Total Lawn Care. If you're not sure what core aeration is, click here for more detailed info. In a nutshell: when you add core aeration, you are strengthening the health of your lawn's root system which will help it during times of prolonged heat or drought. It's like buying an umbrella and putting it in your backseat - you'll be glad you did!

Ingredient #4: Insect Control

Insects love to munch on lawns. Some insects enjoy dining on the roots, while others prefer the blades of grass. An infestation of insects, such as grubs, can inflict extensive damage on your lawn. Staying one step ahead of these little guys is critical for your lawn's health.

Ingredient #5: Watering

Did you know that each blade of grass on your lawn is over 90% water. This tells us that watering is essential to helping your lawn thrive. Watering should be performed as needed. This means that if it rains, there's no need for an automatic sprinkler system to run on the same day - not only is it wasteful, but it can actually drown your lawn.

 

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FAQ - Table of Contents


 

Fertilizer & Weed Control 

 

Lawn Mowing Service

  1. When do you begin mowing?
  2. Can I pick my mowing day?
  3. What is included in my lawn service?
  4. What is lawn edging?
  5. Do you bag grass clippings?
  6. What sort of quality can I expect?
  7. What happens when it rains?
  8. Will you mow my lawn when it's wet?
  9. What should I do if I notice damage to my lawn?
  10. Can you skip my lawn this week?
  11. What happens during a drought?
  12. Do you offer one-time lawn service?
  13. Why was I charged an overgrown fee?
  14. Can you mow my lawn bi-weekly?
  15. Can I start weekly and change to bi-weekly later in the season?

 

Landscape Services

  1. What types of landscape services do you offer?
  2. How do I get an estimate and schedule a service?
  3. How do I care for new grass seed?

 

Spring Clean-up

  1. What are your spring clean-up rates?
  2. Why do you charge hourly?
  3. What is a cubic yard?
  4. Why do you charge a deposit?
  5. What can I expect from your spring clean-up service?
  6. Can you bag my leaves?
  7. How do I sign up for a fall clean-up?
  8. I would like an idea of what my spring cleanup will cost before committing to your service. Can you give me a ballpark price?

 

Fall Clean-up

  1. What are your fall clean-up rates?
  2. Why do you charge hourly?
  3. What is a cubic yard?
  4. Why do you charge a deposit?
  5. What can I expect from your fall clean-up service?
  6. Can you bag my leaves?
  7. How do I sign up for a fall clean-up?
  8. I would like an idea of what my fall cleanup will cost before committing to your service. Can you give me a ballpark price?
  9. My fall clean-up is complete but there is a large pile of leaves on my curb. When will it get picked up?

 

Other Services

 

Snow Removal

  1. What exactly does the Season Rate include?
  2. If I chose the Season Rate will I get better service?
  3. Why is your Season Rate higher than my last company's?
  4. How do you charge for big storms (tiered pricing)?
  5. What happens if it snows all day?
  6. Are my sidewalks included?
  7. How much does it have to snow for you to come?
  8. Can I request a different trigger?
  9. Can I get a discount?
  10. Can I call in when I want snow removal?
  11. What time of day do you provide snow removal?
  12. Can you clear my drive before 7 AM so I can get out for work?
  13. What if there is a car in my driveway when you arrive?
  14. I'm interested in salt. How does that work?
  15. How does Vacation Service work?
  16. It didn't snow very much, and I am not sure if the trigger was met for you to come. How can I know if you are coming?

 

New Clients

  1. How do I complete the sign-up process?
  2. Is there an alternative option to putting a card on file?

 

 

Fertilizer & Weed Control


1. When do you begin fertilizing?

Fertilization programs begin in-sync with seasonal growing conditions. In a normal year, the window for your first application is April 15-May 15.

This is an optimal window because soil temperatures are consistently 55 degrees; the most effective temperature to apply crabgrass control. Subsequent applications will be timed every 4-5 weeks from your first application, with your last application coming in the fall. We typically begin lawn mowing service the third week of April, and we schedule fertilizer applications in harmony with lawn mowing days, so that neither service interrupts the other.

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2. How many applications do I need?

The BIG companies will try to sell you up to 9 applications. Who needs 9! We are confident that we can provide you a beautiful lawn with our 7-application program. We find that this frequency is very effective at controlling weeds that grow at every stage of spring and summer; yes, they germinate all summer-long. With less than 7 applications, you may see weed infestations that persist.

Perhaps your lawn is lush and weed-free at the moment? That is fantastic news, but that's not by chance: either the sod farm (if your lawn is new), or the previous homeowner (if you just moved in), or you (good work!) has put in great effort to achieve that. If that same effort is not continued, your lawn will slowly degrade as it consumes soil nutrients faster than they are replenished, and weed seeds slowly infest as they are not routinely controlled.

The good news is that Good Guys guarantees your 7-application program, so you can rest easy knowing that your lawn is getting what it needs to stay healthy, vibrant and the best on the block!

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3. Can you help me understand why I need 7 applications?

To help you understand why we recommend 7 applications, some technical understanding is essential. Cool-season turf grasses such as those found in Michigan need between 5-7 pounds of total Nitrogen (per 1,000 sq ft) each season to perform at their best. Since the maximum application rate is 1 pound per application, that equates to 5-7 applications per season. So, who needs 5 pounds and who needs 7? Five pounds of N is only suggested for non-irrigated lawns. Non-irrigated lawns grow slower and draw less nutrients from the soil, therefore requiring the lesser of the recommended range. On the other hand, irrigated lawns grow faster, demanding more nutrients and depleting the soil faster, requiring the higher of the recommended range.

Any less than 3 pounds of nitrogen per season, and our cool-season turf grasses will show color inconsistency and decline in density, allowing weeds to pop-up more readily. So, let's not forget about weed control! Getting the proper nutrients on your lawn is paramount, but equal in importance is keeping out the pests like invasive weeds and turf-feeding insects.

Weeds can grow faster than grass and consume the same Nitrogen that we apply to your lawn. Because weeds are routinely germinating and spreading their seed by wind, birds, etc, your weed-control should be just as routine as your fertilizer. Lawns with fewer applications will inherently have more weeds than lawns that get more applications.

In summary, they say that something is always better than nothing, and we agree! If you desire less applications than what is recommended, that will still be better than no applications at all. When you follow our 7-application program, you will find yourself with a weed-free, vibrant and healthy lawn.

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4. What if I'd like fewer applications?

We are happy to accommodate your request for fewer applications with a 5-app program. We hope that you will understand that our satisfaction guarantee does not apply to this program. If another firm is offering you a weed-free, vibrant lawn with few applications, this is a red flag. The inherent nature of weed's germination cycles means that lawns require frequent and routine attention to remain weed-free, which our 6 and 7-app programs offer. We have been observing this for the many years that we have been in business. With fewer applications, your lawn will develop more weeds than your neighbor's. Give our full program a try, and you'll find that your lawn becomes the best on the block.

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5. What results can I expect to see?

After your first application, you'll notice some changes right away. Weeds will begin to curl and die within a few days of your first visit. After several waterings, the nutrients that we apply will start to be absorbed by your lawn, greening it up quickly. However, please know that infectious issues and/or soil fortification can require multiple applications and/or continuing treatment to achieve and maintain desired results.

Lawn treatments are a cumulative process, which means that with each treatment, you are working nutrients into the soil and eradicating generational weed infestations. If your lawn hasn't been fertilized in awhile, it will require some time and possibly some seeding, to fill in the thinning areas which have been taken over by weeds. This may sound daunting, but you can rest assured that you are in good hands with the Good Guys.

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6. Do I really need Aeration?

If you are investing in the health of your lawn with fertilizer and weed control, then including aeration is a very easy answer: yes. You may know some of the benefits of aeration, but here's a quick summary. Turfgrass roots usually only grow 1-2 inches deep. Core aeration removes a cylindrical core, approximately 2-3 inches tall, creating a physical opening in the soil. This opening allows water and nutrients (fertilizer) to penetrate deep into the soil. What direction do roots grow? Towards water and nutrients. Aeration encourages roots to grow deeper and denser, making your lawn more resilient to drought and weed infestation. Aeration is one of the single most effective practices to help your lawn thrive. We suggest one visit per year in the early spring. However, for the over-achievers out there, doing a second visit in the fall with over-seeding is the crème de la crème.

Click the image below for a larger illustration of Core Aeration.

Core Aeration

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7. Do you use liquid or granular products?

We use both liquid and granular in the same application. All of our fertilizer is granular, which is more effective than liquid because we can apply a mix of fast and slow release fertilizers. Having a mix of both means that your lawn is fed continuously. Companies that only use liquid may try to convince you to receive more applications. The reason is fast acting liquid fertilizers do not contain the same slow-release abilities as coated granular fertilizers. Our weed control treatments are liquid, which is the most effective way to kill weeds that are present in your lawn at the time of application.

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8. What brand of fertilizer products will you apply to my lawn?

We offer premium fertilizer products made by Lesco, who has made a name for themselves in the industry for their quality, performance and reliability. The products we use are a professional grade not available in retail stores. In some areas of the country, Lesco blends and labels fertilizer for Scotts and other national, retail brands. Lesco offers a broad range of compositions in their products, which allows us the flexibility to select the right product for your lawn and the seasonal growing conditions. We are confident that their products will contribute to the health of your lawn while maintaining a safe environment for your family and pets.

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9. What is a pesticide?

A pesticide is a product that targets and controls a pest, such as: weeds, insects or fungi. These types of pesticides are respectively defined as herbicide, insecticide, and fungicide. These are just a few examples of pesticides. Pesticides are classified by the EPA as either general-use (think: Hardware Store) or restricted use (think: Licensed Professional).

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10. What type of weed control products will you apply to my lawn?

The weed control products that we offer are certified with the EPA for use on your lawn. These weed control products are selective to the certain weeds that your lawn is infested with, and will not harm your turfgrass. As part of our Integrated Pest Management Initiative, we will not treat pests (weeds) that are not present on your lawn.

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11. What sort of risks are associated with using these products?

Our products are EPA certified for safe use on your lawn. The EPA regulates the use of fertilizer and pesticides and has established that they must be applied in accordance with the label instructions. Used by our licensed applicators, in strict compliance with labeled instructions, our products do not represent any significant risk to your family or pets. After we perform an application on your lawn, we will place a small sign to inform you that an application has occurred and to ask you to stay off the lawn until it dries (usually 1-3 hours depending on humidity). As a courtesy to your family, we will never treat your lawn after 5 PM, or on weekends, unless we provide advanced notice to you.

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12. Are your products any more or less safe than your competitors?

All of our products are EPA certified for use on your lawn. The products that we use can be found in the hands of all of our competitors. Some of our competitors use terms like Natural and Nature in their business names, which can be a misnomer. The reality is that all professional fertilizer companies use the same base chemicals.

The difference in their product offerings are composition ratios, level of quality, percentage of slow-release fertilizer (if any), their application method and safety practices. One way that we certainly are different from our competitors is that as a safety measure and courtesy to your family, who may be enjoying time outside, we do not apply on windy days, weekends, or evenings.

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13. Do you offer any organic options?

Yes! We offer compost top-dressing. See more information about this service by clicking here.

Be careful with companies which offer "natural" fertilizer options. The only difference between the fertilizer that we apply (synthetic) and the fertilizer that they apply (organic), is how it is derived. Both synthetic and organic fertilizers are composed of the same chemical compound: Nitrogen, Potassium, Phosphorus. Our products (synthetic) can be safer because they are manufactured to strict ratios, from consistent sources, and can be coated for slow-release applications. On the other hand, organic fertilizers, which are composed of the same chemicals, can be derived from inconsistent sources such as fish meal, manure, bat guano, earthworm castings, etc. The point is not that one is necessarily better than the other; the point is that organic fertilizer can be unfairly represented as something safe when they are chemically the same thing, only derived from different sources.

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14. What if I am not satisfied with the results?

Our program is proven to work; however, sometimes underlying conditions can hinder the effectiveness of our program.

For example, a lawn which is high in sand and low in organic matter will not be able to retain nutrients and will quickly deteriorate under adverse conditions (heat, drought, infection).

If your lawn is not responding well to our program, we will perform an in-person analysis, complete with core sampling. Your soil cores will be sent for testing and will return with a laboratory analysis of your soil composition. This will help guide the next steps to revive your lawn to full health.

We will provide the analysis, soil test, and laboratory results free of charge to any customer of our 6 or 7-app program when their lawn does not respond to our program after 90 days of starting. Any corrective treatments which are required (for example: organic matter, fungicides, etc) are not included and we will provide an estimate before administering any corrective services.

Weed Free Guarantee: Only our 7-app program includes this special guarantee. Spot a weed? Contact us and we will be happy to scheduled a return visit for you.

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15. You treated my lawn recently, so why do I still have weeds?

Our liquid weed controls are the most effective available. Weeds begin to curl and disappear in 2-3 days, but it may take up to two weeks before they are completely gone. Unusually hot weather, a heavy rain after your treatment, or mowing immediately after treatment can reduce control. The good news is that as a Good Guys customer, you can simply call us and we will retreat your lawn within the week, at no extra cost to you! If the issue persists, please let us know and we will provide a free lawn analysis to determine the next step toward your lawn's complete health.

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16. Can I mow after you treat my lawn?

This is not recommended unless absolutely necessary. For maximum effectiveness your liquid weed control must completely dry before mowing. We find it is beneficial to wait until the next day before mowing. The good news is that as a Good Guys customer, we schedule our fertilizer applications in harmony with lawn mowing days, so that neither service interrupts the other.

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17. What is Grub-Defense?

Grub-Defense is a preventive treatment to help prevent the spread of grubs on your lawn. Grubs typically hatch mid-summer and feed on the roots of your lawn. Grubs are a problem which remain out of sight until your lawn starts to die off in patches where they have been feeding. Protect your investment and add Grub-Defense today!

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18. What is Lawn-Defense Insect Control?

Lawn-Defense is a preventive treatment for surface-feeding insects. These insects love to dine on your beautiful lawn, making control necessary to keep your lawn in tip-top shape. Surface feeding insects increase in population and activity as temperatures grow warmer. This is a one-time, mid-summer application targets insects during peak activity. Protect your lawn by adding this treatment today.

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19. What is Home-Defense Perimeter Insect Control?

This service helps keep bugs out of your home by defending their most common place of entrance: your home's foundation. Foundations are notorious for having tiny cracks that bugs can slip into, but more often overlooked is the sill-plate. The sill-plate is the area where the home sits upon the concrete foundation. This wooden plate can warp over time, creating small crevices where bugs can waltz straight into your home. This warping is a common occurrence and we highly recommend that you have a licensed builder inspect your sill-plate and provide proper sealing if there are leaks. Meanwhile, Home-Defense will help keep bugs away from your foundation and out of your home! This program is applied 5 times per season for maximum effectiveness.

Home-Defense Perimeter Insect Control is a preventative application that targets all common insects that may try to find their way into your home from ground level. It does not target flying insects that may try to enter your home from elevated areas.

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20. I understand the technical side of lawn applications; can you tell me how your applications are composed?

  1. Early Spring: Apply a pre-emergent herbicide for crabgrass control and a broadleaf herbicide for weed control. Application includes 1.5 pounds of actual nitrogen per 1000 square feet, pre-emergent herbicide and broadleaf herbicide
  2. Spring: Second application of a pre-emergent herbicide for crabgrass control. An iron supplement with micronutrients will be added to improve summer hardiness. Application includes 1.0 pounds of actual nitrogen per 1000 square feet, (Fe) iron, (Mn) manganese, pre-emergent herbicide and broadleaf herbicide.
  3. Early Summer: Apply our summer-formulated fertilizer with micronutrients and organic material. Weed control is applied as needed. Application includes 1.0 pounds of actual nitrogen per 1000 square feet and broadleaf herbicide.
  4. Mid Summer: Apply our summer-formulated fertilizer with micronutrients and organic material. Weed control is applied as needed. Application includes 1.0 pounds of actual nitrogen per 1000 square feet and broadleaf herbicide.
  5. Late Summer: Apply a time-released balanced fertilizer and broadleaf herbicide spot treatment as needed. Application includes 0.75 pounds of actual nitrogen per 1000 square feet and broadleaf herbicide.
  6. Fall: Apply a time-released balanced fertilizer and broadleaf herbicide spot treatment as needed. Application includes 0.75 pounds of actual nitrogen per 1000 square feet and broadleaf herbicide.
  7. Late Fall: Apply a quick-release nitrogen fertilizer to promote a strong root system throughout the winter and ensure early spring green-up, and broadleaf herbicide spot treatment as needed. Application includes 0.75 pounds of actual nitrogen per 1000 square feet and broadleaf herbicide.

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21. Do you perform a soil test to determine what my lawn needs?

The fertilizers we apply are a unique blend of nutrients that our cool-season turfgrasses readily consume each day of the growing season. This means that with each application we are refueling the gas-tank as it is continually being depleted by your lawn. A soil test is only necessary if your lawn exhibits abnormal symptoms, such as large dead spots, discoloration, lethargy, etc. A soil test will determine if additional remediation is necessary to remedy a pH imbalance, unusual nutrient-deficiency or infestation. These instances are less common and are handled on a case-by-case basis.

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22. I would like a fertilizer application with no herbicides.

Our fertilizer applications contain herbicides to kill the weeds in your lawn. If you are worried about the safety of herbicides - we understand. Herbicides can be safely used when you (and pets!) stay off the lawn until the spray-solution dries; this can take anywhere from 30-90 minutes but can vary based on humidity. However, we understand that you may not be comfortable with herbicides and for that reason we do offer applications that are fertilizer only. Fert-only applications are priced the same, and there is no guarantee for weed-control. We are delighted to accommodate your needs in this area.

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23. I would like weed-control only.

Unfortunately,we do not offer weed control only. Our lawn program includes weed control and fertilizer because they both play an important part in ridding your lawn of weeds. The weed control kills off existing weeds, while the fertilize helps thicken the lawn to naturally limit reproduction of weeds.

There are other technical, economical, and practical reasons why our lawn program includes both and weed control and fertilizer. Our passion is to provide our clients with beautiful, well-maintained lawns. If your lawn needs an upgrade, come discover what makes us Good Guys!

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24. It just rained after you treated my lawn. Should I be concerned?

There's certainly no need to panic. Your lawn application includes both granular and liquid products. The granular product will benefit from getting watered in by a good rain. The liquid product contains an additive to help it "stick" to your lawn. Once the liquid is dry, it does not easily wash off. It generally takes less than 30 minutes to dry, but can vary with humidity. Rain isn't a good thing if it starts while we are on your lawn, but if it starts 30 minutes after our visit, then rain is a great thing!

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25. How should I schedule the run times on my automatic sprinkler system?

The best time to water is right before sunrise. This allows the water time to penetrate the lawn before the heat of the sun hits it. If you don't have a rain sensor, we highly recommend adding this to your system so that you're not watering your lawn during periods of heavy rain. Heavy rain can suffocate your lawn, plus you may be paying for water which you don't need to.

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26. What's the Weed-Free Guarantee?

Weed Free Guarantee: Only our 7-app program includes this special guarantee. Spot a weed? Contact us and we will be happy to schedule a return visit. It's like having a butler for your lawn! Some restrictions apply. See our terms of service for full details.

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27. Does my lawn really need dethatching?

In recent years the ideology behind dethatching has shifted to a more conservative approach. Thatch in itself is a completely normal occurrence. In fact, all healthy lawns have thatch. A problem only exists if the thatch layer gets so thick that water and air have trouble getting to the root system. The thatch layer can thicken when there is an inadequate mowing frequency, which can be exacerbated by over-watering and over-fertilization.

The overwhelming majority of lawns do not need dethatching. Instead, aeration has moved to the front of the pack as the most beneficial lawn service outside of regular care (mowing, fertilizing, watering). The process of aeration punches holes in the lawn's thatch layer and soil substrate, allowing for water and nutrients to sink right down to the root system. Because aeration targets both the thatch layer and soil compaction, it is recommended to perform at least once per year in the spring or fall. For more information on aeration, click here to see our FAQ on aeration.

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Lawn Mowing Questions


1. When do you begin mowing?

Our lawn service begins and ends with seasonal growing conditions. Historically we see our start time the third week of April, and our last visit in the first week of November. This usually equates to 28-29 weeks of service; however, with changing seasonal conditions, we have seen early-springs and late-falls push that number to 30-31 weeks of service. This is one reason why our clients chose the Season Rate. Any extra visits are included for free!

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2. Can I pick my mowing day?

We understand that some folks really enjoy having their lawn serviced on Thursday and Friday; however, to most efficiently serve our clients, our routes are ordered geographically. Your longitude and latitude is the determining factor in which day your lawn is serviced. In addition to this factor, we schedule our fertilizer applications in harmony with lawn mowing days, so that neither service interrupts the other.

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3. What is included in my lawn service?

Standard lawn service includes mowing, line-trimming (weed-whacking) hard to reach areas, and finishing touches with a blower to clean grass clippings from undesired areas. Any additional services, such as lawn edging, collection of sticks and trash, etc. can be requested as an additional line-item on your proposal.

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4. What is lawn edging?

Lawn edging is the process of cutting a sharp edge along your sidewalks and driveway. This process requires the use a special tool which has a spinning vertical blade. We price lawn edging separate from your lawn mowing rate because some customers do not have sidewalks and other surfaces to edge. Lawn edging is a flat monthly fee which includes edging as often as needed (in conjunction with your lawn moving visit). See the picture below for an example of lawn edging.

lawn edging

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5. Do you bag grass clippings?

Bagging grass clippings sounds like a premium service, but did you know that you are removing valuable fertilizer from your lawn? Studies show that when clippings are removed, the lawn needs up to 50% more fertilizer. For this reason, we use lawn mowers that are designed to recycle the clippings into your lawn, fertilizing the lawn as the clippings break-down.

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6. What sort of quality can I expect?

You can expect your lawn to look great! Outside of extraordinary circumstances (systemic issues, overgrowth, malnutrition), your lawn mowing service will be performed in a professional manner by trained professionals. Your satisfaction is always guaranteed.

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7. What happens when it rains?

Great question. We stop working and usually catch up on our sleep.

Kidding aside, when it rains there's no need to worry. You will never lose your place in line, you might just get bumped back a day when it rains. If it rains two days, you may get bumped back two days.

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8. Will you mow my lawn when it's wet?

There may be occasions where your lawn is moist when we arrive. For example, at some periods of our season, morning dew can linger all the way until noon. However, you can trust that our teams will only service your lawn when they are confident they can safely do so.

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9. What should I do if I notice damage to my lawn?

We make every effort to ensure lawn damage happens as little as possible, however it is an inevitable result of lawn mowing. Please notify us of any damage and we will be delighted to assess the damage and provide a quick plan to repair the area, at no cost to you.

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10. Can you skip my lawn this week?

You may call or email at anytime to request a skip, however, a surcharge may apply if the skip results in an overgrown lawn the following week. Skipping one week can take multiple weeks to correct if the lawn becomes overgrown.

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11. What happens during a drought?

During periods of drought, our practice is to only service lawns as needed. Irreversible damage can occur to a lawn's root system during drought conditions, so as long as there are no local watering restrictions, it is highly recommended to turn up your watering frequency. If you don't have an automatic irrigation system, we suggest that you pull out the hoses from the back of the shed and set-up your sprinkler. The kids will love it! What if your lawn is too big to set-up manual sprinklers? Pray for rain.

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12. Do you offer one-time lawn service?

We do not offer one-time or temporary lawn service. We maintain this standard so that our time and attention is available for our routine Clients.

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13. Why was I charged an overgrown fee?

When a lawn becomes overgrown, additional resources are required to provide our service. For example: it can require several extra passes on your lawn to sufficiently mow the tall grass, resulting in added labor and fuel charges. For this reason, we charge an overgrown fee in such instances. Below are the two most common reasons you may see this fee:

- On your first service, if your lawn has not been regularly maintained before hiring Good Guys.

- If you requested a skip during the growing season, resulting in an overgrown lawn at your next visit.

Overgrown Fees:

  • 6-9 inches: 50% (example: $30-standard price = $15 overgrown fee)
  • 9-12 inches: 100%
  • 12-15 inches: 200%
  • 15+ inches: TBD

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14. Can you mow my lawn bi-weekly?

Weekly mowing is highly encouraged for lawn health because the constant recycling of clippings provides continuous nourishment for your lawn. When your lawn is only mowed bi-weekly, the larger clippings do not chop/mulch as finely and therefore take longer to break down. Clippings that don't break down quickly can add to your thatch layer, slowly smothering your lawn, and perhaps costing even more in the long run! Because the grass is allowed to grow taller between visits, you may notice periods of the season when your lawn has excessive grass clumps and clippings left on the surface. This is preventable by providing your lawn weekly care. Call it self-care; after all, who gets to enjoy your beautiful, maintained lawn the most?

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15. Can I start weekly and change to bi-weekly later in the season?

Historically we have found that growing conditions can vary drastically from one season to the next. For this reason, we perform weekly mowing, and then make adjustments as needed to coincide with seasonal growing conditions. This mean that if the weather becomes too hot and dry to sustain lawn growth, we will reduce your frequency until the growing resumes.

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Landscape Services Questions


1. What types of landscape services do you offer?

We offer a wide range of services to care for your landscape, including:

  • Mulch, bed maintenance and weeding
  • Spring clean-up, fall clean-up and gutter cleaning
  • Planting design, tree, bush, perennial and annual planting.
  • Lawn renovation, new lawns and lawn repair
  • Seeding, over-seeding and sodding
  • Drainage solutions and grading
  • Boulder retaining walls
  • Soil amendment and remediation
  • Full landscape design and installation
  • And the list goes on!

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2. How do I get an estimate and schedule a service?

We will be delighted to provide you an estimate before scheduling your work. Landscape services are scheduled on a first-come, first-serve basis, so be sure to contact us today!

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3. How do I care for new grass seed?

Below are watering instructions for newly planted grass seed, with some special notes for over-seeding applications.

 

When to water?

It is best to water in the morning before the heat of the day. Watering in the evening is the second best time to water. 

1-2 times per day until your new grass is established. If we get a soaking rain that counts as watering for the entire day.


How much water?

You want the area to be thoroughly wet, with little or no run-off. If you notice run-off, this means the water is running-off your lawn instead of soaking down into it. To correct this, adjust your rate of watering to allow it to soak into the ground.


How long should I continue watering for?

You should continue watering for at least 30 days. After 30 days, you can dial back to 2-3 times per week for the remainder of the season. In periods of heat and drought, your lawn will need more water.


What should I do for continuing care?

Your new lawn, whether seed or sod, will be weed free at first. However, over time weed seeds will migrate and germinate in your lawn. Controlling pests such as weeds, grubs, and turf-feeding insects is crucial to maintaining a healthy lawn. We can help by offering a lawn program to treat these pests.

In addition to treating pests, performing core aeration is the strongest suggestion we can offer - especially for new sod. Core aeration will punch holes in the root zone, promoting roots to grow deeper. As a result, your lawn will have a deeper and denser root system, which helps your lawn during times of heat and drought.


When should you mow?

New Seeding: Wait until your new grass is 6-8" tall before the first mowing. Avoid watering for 24-48 hours prior to mowing in order to allow the area to dry out. After the mowing is complete, its time to start watering again. 

Over-Seeding: After one week or regular watering you can safely resume mowing your lawn. After a week of watering the new seed will be safely nestled into the soil beneath, and will be further protected by the canopy of the existing turfgrass.

 

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Spring Clean-up Questions


1. What are your spring clean-up rates?

Our spring clean-up rates are $38 per hour, per worker. Example: 2 workers for 1 hour is $76.

Our disposal fee is $36 per cubic yard. What's a cubic yard?

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2. Why do you charge hourly?

In charging hourly, you only pay for the work you are actually getting. If your spring clean-up takes less time than anticipated, you will only be charged for the actual time spent on your job. Of course, this also applies if your project proves to be more extensive than anticipated. We have found this is the most simple and reasonable way for a fair rate to be administered. Many of our local competitors follow the same practice.

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3. What is a cubic yard?

Strange word? Yes. However, this is a commonly used measurement in the landscaping world. It refers to a size that is approximately 3-feet long, 3-feet wide and 3-feet high. A practical example is that a standard pick-up truck bed will hold approximately 2 cubic yards of material. Good news! Our leaf shredder will reduce your leaves by about 50%, so our charges are based on the reduced material. When we charge you for 1 cubic yard, it is actually 2 cubic yards that have been shredded. This methodology does not apply to certain items such as logs, trash, bulky items.

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4. Why do you charge a deposit?

Spring is a busy time. There is a lot of work to complete before summer heats up. Our schedule can be very full. We ask for a deposit as a sign of your commitment before we reserve a place in our schedule for you. We will gladly refund your deposit if your needs change.

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5. What can I expect from your spring clean-up service?

Our team will clean your lawn and landscape of leaves, sticks, and other loose debris. We will pile these debris in a selected area of your property, or we will haul them off-site and dispose of them at our paid Compost Facility (off-site disposal is an added fee). Here's a list of services which are NOT included in spring clean-up: weeding, lawn mowing, gutter cleaning, fall trimming of shrubs or perennials. However, if you want these or any other services included in your fall service, we will be glad to accommodate your needs however expansive they may be.

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6. Can you bag my leaves?

As an alternative to bagging leaves, we use a much more efficient process where your leaves are simultaneously vacuumed, shredded, and loaded into our truck. This process is much more economical, saving money on labor compared with manually filling leaf bags. For these reasons, we do not offer bagging of leaves.

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7. How do I sign up for a spring clean-up?

At your request we will send a Spring Clean-up Proposal via email for you to review and "e-sign." After you complete this process, you will receive a confirmation email asking you to activate your online account (new customers) and add a payment method. Once your payment method is added, you will be charged a deposit of $100 which will secure your place in our schedule and will be applied to your fall clean-up invoice.

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8. I would like an idea of what my spring cleanup will cost before committing to your service. Can you give me a ballpark price?

Above, we explain that historically we have found that hourly is the most simple and reasonable way to perform spring clean-up work.

Below we have provided average rates based on varying lot types. These are averages, and do not reflect actual pricing for any individual lawn. These rates do not include disposal fees.

Lot Type
Several Trees
Many Trees
Heavily Wooded
City Lot
$150-200
$200-300
$300-400+
Suburb Lot
$150-200
$250-350
$350-450+
Estate Lot
$200-250
$300-400
$400-$500+
Country Lot
$300-400
$450-550
$550+

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Fall Clean-up Questions


1. What are your fall clean-up rates?

Our fall clean-up rates are $38 per hour, per worker. Example: 2 men for 1 hour is $76.

Our disposal fee is $36 per cubic yard. What's a cubic yard?

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2. Why do you charge hourly?

In charging hourly, you only pay for the work you are actually getting. If your fall clean-up takes less time than anticipated, you will only be charged for the actual time spent on your job. Of course, this also applies if your project proves to be more extensive than anticipated. We have found this is the most simple and reasonable way for a fair rate to be administered. Many of our local competitors follow the same practice.

(back to top)


3. What is a cubic yard?

Strange word? Yes. However, this is a commonly used measurement in the landscaping world. It refers to a size that is approximately 3-feet long, 3-feet wide and 3-feet high. A practical example is that a standard pick-up truck bed will hold approximately 2 cubic yards of material. Good news! Our leaf shredder will reduce your leaves by about 50%, so our charges are based on the reduced material. When we charge you for 1 cubic yard, it is actually 2 cubic yards that have been shredded. This methodology does not apply to certain debris such as logs, trash, bulky items.

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4. Why do you charge a deposit?

Fall is a busy time. There is a lot of work to complete before the weather turns. Our schedule can be very full. We ask for a deposit as a sign of your commitment before we reserve a place in our schedule for you. We will gladly refund your deposit if your needs change.

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5. What can I expect from your fall clean-up service?

Our team will clean your lawn and landscape of leaves, sticks, and other loose debris. We will pile these debris in a selected area of your property, or we will haul them off-site and dispose of them at our paid Compost Facility (off-site disposal is an added fee). Here's a list of services which are NOT included in fall clean-up: weeding, lawn mowing, gutter cleaning, fall trimming of shrubs or perennials. However, if you want these or any other services included in your fall service, we will be glad to accommodate your needs however expansive they may be.

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6. Can you bag my leaves?

As an alternative to bagging leaves, we use a much more efficient process where your leaves are simultaneously vacuumed, shredded, and loaded into our truck. This process is much more economical, saving money on labor compared with manually filling leaf bags. For these reasons, we do not offer bagging of leaves.

(back to top)


7. How do I sign up for a fall clean-up?

At your request we will send a Fall Clean-up Proposal via email for you to review and "e-sign." After you complete this process, you will receive a confirmation email asking you to activate your online account (new customers) and add a payment method. Once your payment method is added, you will be charged a deposit of $100 which will secure your place in our schedule and will be applied to your fall clean-up invoice.

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8. I would like an idea of what my fall cleanup will cost before committing to your service. Can you give me a ballpark price?

Above, we explain that historically we have found that hourly is the most simple and reasonable way to perform fall clean-up work.

Below we have provided average rates based on varying lot types. These are averages, and do not reflect actual pricing for any individual lawn. These rates do not include disposal fees.

Lot Type
Several Trees
Many Trees
Heavily Wooded
City Lot
$150-200
$200-300
$300-400+
Suburb Lot
$150-200
$250-350
$350-450+
Estate Lot
$200-250
$300-400
$400-$500+
Country Lot
$300-400
$450-550
$550+

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9. My fall clean-up is complete but there is a large pile of leaves on my curb. When will it get picked up?

If you selected off-site disposal, your leaves will get picked up within 48 hours of performing your service. The reason for the time-gap is that we have a separate team that operates our vaccum trucks, which are specialized trucks that vacuum your leaves up. Check it out in our video below!

 


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Other Services


1. What are the benefits of compost top-dressing?

Compost is pure, ogranic material in soil form. It looks similar to top-soil, but can be identified by its rich, dark color. It's chock full of nutrients and organic matter, which all plants love!

Top-dressing a lawn is the process of adding a thin layer (0.25-0.50 inches) of compost over the lawn. This process helps restore the nutrients in your lawn without the help of traditional fertilizers. Additionally, you can combine this process with aeration to help deliver the compost directly into your soil. This added process helps bolster your soil's organic matter content - which, if deficient, may require cummulative treatments to correct.

The process of top-dressing is beneficial for lawns which fall into any of the following categories:

  • Customers who prefer alternatives to traditional fertilizers
  • Sandy sub-terrain with low organic matter content
  • Clay sub-terrain with low oranic matter content

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Snow Removal Questions


1. What type of snow removal services do you offer?

We offer residential and commercial snow removal. Our dedicated residential teams do not have any commercial commitments, meaning that our commercial work does not take priority over our residential customers. This is a valid concern when signing up with a company that has mixed commitments among its teams.

We have the staff, equipment and resources to handle any snow removal account in the Ann Arbor area.

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2. Can you explain your snow removal pricing?

We offer two standard pricing options for residential service:

Option 1: Price Per Visit. You will be charged monthly for all work which was performed. Your monthly charges will vary based on how much snow we receive, and subsequently how much work we perform, in a given billing period.

Option 2: Season Rate. You are covered for any and all snowstorms with our all-inclusive seasonal plan. No surprise charges, only peace of mind. Payment is due at sign-up.

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3. What exactly does the Season Rate include?

It sounds too good to be true, so let us reiterate that this is an all-inclusive plan. You are covered for all snow removal within our terms of service. If we get one snow or one-hundred snows, you are covered. It's no wonder many of our clients chose this option.

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4. If I choose the Season Rate will I get better service?

All clients are given the same level of importance regarding their selected payment option. Geographic location is the only determining factor we use in route placement (i.e. order of clients).

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5. Why is your Season Rate higher than my last company's?

We have observed that some of our competitors include limits on their "season rates."

For example, you may see an offer that resembles: "Pay for the whole season, and get 12 visits for the price of 10." This may seem like a great deal, but you have only paid for 12 visits. What will you do if we get 20 snowfalls?

The big difference between us and them is that our rates are all inclusive, with no limits, caps, or questions. With Good Guys, you get the peace of mind that comes with knowing we won't leave you out in the cold when winter shows its worst.

If you've had the run around with other companies, we understand. It's rough out there. We are grateful for the opportunity to show you the Good Guys difference.

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6. How do you charge for big storms? (tiered pricing)

A 12-inch snowfall requires more time and resources to complete than a 3-inch snowfall, in fact it can require 2-3 times as many resources to plow a storm over 12 inches. For this reason, we offer a tiered price structure to account for snowfall depths. This is an industry standard; however, it does not apply to Season Rates which are all-inclusive.

Tier
Snow Depth
Price
Tier 1
1-4"
Per Visit Price
Tier 2
4-8"
1.5 x Per Visit Price
Tier 3
8-12"
2 x Per Visit Price
Tier 4
12-15"
2.5 x Per Visit Price
Tier 5
15-18"
3 x Per Visit Price
Tier 6
18-21"
3.5 x Per Visit Price, etc.

Tiered pricing does not apply to Season Rates, which are all-inclusive.

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7. What happens if it snows all day?

For lower snow accumulations (generally less than 4"), our practice is to begin plowing when the snowfall ends. For higher accumulations, we may plow "with the storm," which means that you could receive multiple visits as we work to keep the accumulating snow from reaching a height that could block you in. Typically, these multiple visits are in series of every 4-6" of accumulation.

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8. Are my sidewalks included?

Please review your sign-up form for the specifics of your service. In most cases public sidewalks and one front walk and entrance are included with your driveway.

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9. How much does it have to snow for you to come?

Our trigger is 1 inch. This means that at least 1 inch of snow must accumulate for us to service your property.

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10. Can I request a different trigger?

We would love to accommodate everyone's specific needs for snow removal. However, our operating procedures have been shaped by Ann Arbor and Ypsilanti's Snow Ordinances, which state that any snow accumulating over 1-inch must be removed from public sidewalks. Because 90% of our clients reside in these areas, it only makes sense for us to adapt to the needs of the majority of our clientele.

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11. Can I get a discount?

We do offer discounts for the following: Senior Citizens, First Responders, Active Military, neighbors of Clients, and bulk pricing of multiple properties. We are willing to examine your other estimates to see if we are able to match a competitor's rates.

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12. Can I call in when I want snow removal?

Non-Clients: We do NOT offer one-time service. You may sign up for ongoing service or a vacation plan. This practice helps ensure that all of our resources, care, and attention is focused on our clients.

Clients: You may request additional visits at any time. However, you should not find the need to call often because our snow removal routes are automated. We plow all clients every time our trigger is met. Residential customers have a trigger of 1". Of course, please use our snow removal hotline to check how our progress is coming along. For real-time snow removal updates, call 734-470-6550, option 1. Please note that our snow removal hotline is only in operation during winter months.

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13. What time of day do you provide snow removal?

Our timing depends on how quickly snowfall is accumulating and when the snowfall ends. This means we may arrive at your house at any time of day or night. Don't worry, we will try our best to be quiet when we come overnight, however please remember that the nature of our work is an emergency service; we need to make sure that you can get out of your drive when you need to.

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14. Can you clear my drive before 7 AM so I can get out for work?

We typically start plowing when the snowfall ends and we need 8 hours to complete our routes for a normal snowfall. Because we can't predict when the snowfall will end, we cannot guarantee a specific time that your snow removal will be completed. For example, if it stops snowing at midnight, then you can expect your drive to be cleared by 8 AM; however, if it stops snowing at 8 AM, then you can expect your drive to be cleared by 4 PM. It truly is up to "Mother Nature!"

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15. What if there is a car in my driveway when you arrive?

If there is a car or any obstruction in your driveway that prevents us from clearing the entire drive, we will do our best to work around it but we may not be able to clear all of the snow around the car. In this situation a request for a return visit may be charged for.

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16. I'm interested in salt. How does that work?

Salt is available as an option. We apply salt after clearing the snow from your property. Salt melts through snow and ice, keeping your property clear and dry from additional moisture or precipitation which could freeze and potentially create slick spots. The benefits of salt can often outweigh any concerns that you may have of using it. We can help you weigh the options and determine if salt is the right choice for you.

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17. How does Vacation Service Work?

We offer vacation service as a specialty service available to residents of the Ann Arbor Area. This service guarantees that while you are out of town, you will not receive any fines for violating our local snow ordinances. Yes, we guarantee it! If you should receive a fine during the time you are registered with us, we will pay the fine for you. Prices are per week, with the first week starting at $175, prepaid and non-refundable. What if it does not snow while you are traveling? This is a possibility, of course. Our Vacation Service should be considered an "insurance policy." The last thing you need after returning from a restful vacation is a fine posted on your front door; or worse, discovering that someone has injured themselves on your property. Good Guys is your source for peace of mind while traveling this winter.

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18. It didn't snow very much, and I am not sure if the trigger was met for you to come. How can I know if you are coming?

We have the perfect solution: our snow removal hotline. Call anytime, day or night! For real-time snow removal updates, call 734-470-6550, option 1. Please note that our snow removal hotline is only in operation during winter months.

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New Client Questions


1. How do I complete the sign-up process?

1. Open your estimate email and click the link to view your proposal.

2. Make your desired selections and e-sign proposal.

3. Look for your confirmation email. Click the link to log-on to your online account.

4. Log-on and add a payment method

5. Your sign-up process is now complete!

6. The next step is scheduling, which is explained in the next question: "How quickly can I begin service."

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2. How quickly can I begin service?

Once your sign-up process is complete, we will work on scheduling your service(s). We will provide a scheduling update via email within 24 hours of your sign-up completion.

We can typically begin new service within the times list below. Wait times are subject to change and are not guaranteed at any time.

Service
Wait Time
Lawn Service Next rotation of your geographic route (within 1-7 days)
Snow Removal The next snow storm
Fertilizer Application Within 7 days
Core Aeration Next round of service (performed in spring and fall)
Plant Care (trimming) 1-2 weeks depending on current schedule
Bed Care (mulch, weeding, etc.) 1-3 weeks depending on current schedule
Landscaping Project Typically 4-6 week turnaround from design to project commencement, but can vary due to demand.

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3. Why do I need to place a credit card on file?

We freely offer our services to any and all people without verifying one's credit-worthiness before extending our service. Because of this, we ask all new clients to place a credit card on their account as a gesture of goodwill.

Second, all of our billing is done online. To keep our billing process efficient, we ask that you help us by completing this step. Our paperless system saves thousands of pounds of paper and envelopes from the landfill every year. We care about our environment just as much as we care about your lawn and landscape.

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4. Is my credit card information safe with you?

Your information is 100% safe. We are certified PCI compliant, which means that we adhere to industry leading security standards. We do not have access to your card number or security code at any time. The only information that we can see is the last 4 digits of your card number and the expiration date. In addition, we do not physically handle your credit card, which means that using your credit card with us is more secure than going out to eat at your favorite restaurant. Your privacy and security are very important to us.

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5. Is there an alternative option to putting a card on file?

In some instances and on a case-by-case basis, we may permit a deposit to be made in lieu of adding a payment method. This is usually for non-recurring services. We are happy to discuss your needs and see if we can find a happy medium for all parties.

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6. Where can I view your Terms of Service?

Good question! Right here: Terms of Service

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